RETURN, CANCELING, EXCHANGE, AND REFUND POLICY
- What is your Return Policy and Procedure?
If for any reason you are not satisfied with your order, you can return any unused item (excluding; underwear, lingerie, cosmetic, sleeping sets, perfumes, electrical appliances, and swimwear) within 15 days from the delivery date in a condition that is suitable for resale without removing the price tags.
You can start your return process from your “ORDER HISTORY” section after logging in to your account. If you do not have an account, please contact our Customer Care Service for your return.
Returns can be sent via only TNT service. Please note, you'll need to cover the postage costs.
- How can I return my order?
We are happy to offer you a smooth return process within the guidelines of our Return Policy. You can go to your “ORDER HISTORY” from your account and follow the simple steps provided.
Please contact our Customer Service Center for your return if you don't have an account or you cannot access your account.
- Which items can I return?
We always aim to satisfy our customer's needs and expectations. If for any reason you are not satisfied with your order, you can return any unused item excluding; underwear, swimwear, lingerie, sleeping sets, perfumes, electrical appliances, and cosmetics/personal care in a re-saleable condition without removing the price tags and within 15 days from the delivery date.
For cosmetics and personal care products, returns are not accepted.
For the underwear and lingerie categories, returns are not accepted.
For the swimwear category, returns are not accepted.
For the electrical appliances category returns are not accepted.
- Can I return the free of charge/promotional items in my order?
The return process for the gift / promotional items differs relative to the campaign. Please call our Customer Service Center or email us at [email protected] for specific details.
- Where can I see the refund amount?
After you have created a return request via the Easy Return Center and have selected the items, you will receive the refund amount. You can also find the total cost of the items on the invoice.
Please note that the delivery fee will not be refunded. If you do not return all items in your order, the shipping costs will not be refunded.
- What is your refund process?
Once we receive your returned item we will notify you and start with the Refund Process immediately. However, it may take up to 14 days for your bank to process the payment and to reflect it into your account.
For COD customers, our Customer Care Center will request your bank account details by e-mail in order to transfer your refund.
For Credit Card Customers, the refund will be transferred directly back to the bank account that was used for purchasing.
For Paypal Customers, the refund will be sent back to your Paypal account that was used for the purchase.
Note: Service fees such as Cash on Delivery Fees and Shipping Fees are not refunded.
- How can I track my returned item?
Once we receive your returned items, you will be informed by either email or SMS immediately.
- I cannot see the refund in my bank account. What should I do?
We make sure all refunds to all our customers are processed immediately once confirmed. If you haven't received your refund within 14 days, please check with your bank first, if you still haven't received your refund, please contact our Customer Service Center or email us at [email protected]
- How can I exchange an item?
Unfortunately, we don't offer exchanges for now. You can return any item(s) following our Return Policy, in the meantime, you can place a new order with us.
- Can I cancel my order?
Yes! Orders can be canceled by calling our Customer Service Center and providing them with your order number and contact details.
- I canceled my order. Will I be refunded shipping fee too?
If your canceled order has not been shipped yet, the full amount paid including the shipping fee will be refunded.
- Can I reorder the items I previously canceled?
You can place a new order of the items of your choice at any time as long as they are in stock. If they are out of stock, you can choose the 'Notify When Available' option.